Privacy Policy

Effective date: May 7, 2026

This Privacy Policy explains how White Magic collects, uses, shares, and protects information when you use the White Magic mobile applications, websites, and related services.

1. Who We Are

White Magic provides astrology, consultation, chat, audio/video call, healing service, shopping, wallet, payment, and related wellness features through its customer and practitioner applications and services. In this policy, "White Magic," "we," "us," and "our" refer to the operator of the White Magic services.

2. Information We Collect

We may collect the following categories of information:

• Account information, such as name, mobile number, email address, profile details, language preferences, and authentication identifiers.
• Consultation and service information, such as bookings, orders, chat messages, call records, wallet transactions, reviews, support requests, preferences, birth details, and astrology-related inputs you choose to provide.
• Payment and transaction information, such as payment status, transaction identifiers, invoices, refunds, and limited billing details. Payments may be processed by third-party payment providers, and we do not store full card or bank account numbers.
• Delivery information, such as recipient name, address, phone number, and order details when you purchase physical products.
• Device and technical information, such as device model, operating system, app version, IP address, crash logs, diagnostics, and security signals.
• Permission-based data, such as camera, microphone, photos, files, and notifications, only when you grant the relevant permission for features like profile images, chat attachments, audio/video calls, and alerts.

3. How We Use Information

We use information to:

• Create, verify, and manage user accounts.
• Provide astrology consultations, chat, audio/video calls, orders, wallet, payment, delivery, and customer support features.
• Match customers with practitioners and manage practitioner services, commissions, and availability.
• Process purchases, refunds, wallet activity, and service history.
• Send service messages, OTPs, booking updates, reminders, support replies, and promotional communications where permitted.
• Improve app performance, safety, fraud prevention, debugging, analytics, and service reliability.
• Comply with legal, tax, accounting, dispute resolution, and platform policy obligations.

4. Sharing of Information

We may share information with:

• Practitioners or customers as needed to provide booked services.
• Payment processors, hosting providers, analytics providers, communication tools, authentication services, and other vendors who help operate the services.
• Delivery, logistics, or fulfillment partners when physical products are ordered.
• Law enforcement, regulators, courts, or other parties when required by law or to protect rights, safety, users, and the integrity of our services.
• Business successors if our services are involved in a merger, acquisition, financing, reorganization, or transfer of assets.

We do not sell your personal information. We do not share your personal information with third parties for their independent advertising use without your consent.

5. Third-Party Services

Our services may use third-party platforms for authentication, payments, cloud hosting, push notifications, maps, communications, analytics, crash reporting, and audio/video calling. These providers process information according to their own privacy policies and their agreements with us.

6. Data Retention

We keep personal information for as long as needed to provide the services, maintain records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements. Retention periods vary depending on the type of information and the reason it is used.

7. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You can update some account details in the app. To request account deletion or other privacy assistance, contact us using the details below.

8. Account Deletion

You may request deletion of your account and associated personal information from within the app where available or by contacting us. Some records may be retained when required for legal, tax, payment, fraud prevention, dispute, or safety reasons.

9. Security

We use administrative, technical, and organizational safeguards designed to protect personal information. No online service can be guaranteed to be completely secure, so you should use a strong device lock, keep your OTPs private, and contact us if you suspect unauthorized account activity.

10. Children

Our services are not intended for children under 13 years of age, or the minimum age required by local law. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information, contact us so we can review and take appropriate action.

11. International Processing

Your information may be processed and stored in countries where we or our service providers operate. Data protection laws may differ from those in your location, but we take steps designed to protect personal information as described in this policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we may provide notice through the app, website, or other reasonable means. The effective date above shows when this policy was last updated.

13. Contact Us